Privacy Policy
Last Updated: 18 July 2026
At tiffinin, operated by the tiffinin team in Bhopal, we explain what personal data we collect, why we use it, how long we retain it, and how you can contact us about your data. This notice applies to customer accounts, tiffin requests, subscriptions, and kitchen-provider applications.
1. Information We Collect
We collect information that you directly provide and account information created through phone verification:
- For Customers: Firebase account identifier, verified phone number, name, delivery details, Bhopal locality, budget preference, meal and food type preferences, subscription and support records.
- For Providers: Owner name, tiffin service/kitchen name, contact number, physical kitchen address, delivery area list, menu details, pricing details, and current volume.
- Technical data: Security, abuse-prevention, and service diagnostic information where needed to operate the platform.
2. How We Use Your Information
We use this data to:
- To contact you when service becomes available in your locality.
- To verify kitchen suitability and match supply-demand clusters.
- To send you transactional updates or relevant inquiries regarding your waitlist request.
- To authenticate account access, process subscription requests, manage meal skips, provide support, prevent abuse, and meet legal obligations.
3. Data Sharing & Retention
We do not sell or rent your personal details. We share only the information needed to deliver a requested service with the relevant kitchen or service provider, and use Firebase and other processors to host and secure the service. We retain information only as long as needed for the stated purpose, legal, accounting, security, and dispute-resolution needs, or until deletion is requested where retention is not required.
4. Your Choices
You can request access, correction, or deletion of your personal data, withdraw consent where processing is based on consent, or raise a privacy grievance by contacting us at bitezy.co.in@gmail.com. We will verify the request and respond within a reasonable period. Withdrawal may not affect processing already completed or processing required by law.