Privacy Policy

Effective Date: 20/03/2026  ·  Last Updated: 20/03/2026

Bitezy ("we", "our", "us") values your privacy and is committed to protecting your personal data.

1. Information We Collect

A. Personal Information

  • Name
  • Phone number
  • Delivery address
  • Email (if provided)

B. Order & Usage Data

  • Order history
  • Food preferences
  • App usage behavior

C. Device & Technical Data

  • IP address
  • Device type
  • App version
  • Location (for delivery purposes)

D. Payment Information

  • Transaction ID
  • Payment status
  • Payment method

Bitezy does NOT store sensitive payment data such as card numbers, CVV, or net banking credentials. All payments are securely processed by Cashfree Payments.

2. How We Use Your Data

  • Process and deliver orders
  • Enable secure payments via Cashfree
  • Provide customer support
  • Improve recommendations and app experience
  • Send order updates and notifications

3. Payment Processing (Cashfree)

All payments on Bitezy are processed through Cashfree Payments (Cashfree Payments India Pvt. Ltd.), a RBI-compliant payment gateway. When you make a payment, your payment data is securely handled by Cashfree. Bitezy only receives transaction confirmation (success/failure). Cashfree may store and process your payment data as per their privacy policy at https://www.cashfree.com/privacy.

4. Data Sharing

We only share necessary data with authorised parties. We do NOT sell your personal data or share data for advertising without consent.

Restaurants

  • Name
  • Order details
  • Delivery address

Delivery Partners

  • Name
  • Address
  • Contact number

Payment Gateway (Cashfree)

  • Transaction-related data

5. Data Storage & Security

  • Data is stored securely using industry-standard practices
  • We implement encryption and access controls
  • Only authorized personnel can access sensitive data

6. Data Retention

  • As long as your account is active
  • For legal, tax, and compliance purposes
  • To improve future user experience (order history, preferences)

7. User Rights

You have the right to access your data, update your information, and request deletion of your account. To request deletion, contact us at bitezy.co.in@gmail.com.

8. Cookies & Tracking

  • Improve performance
  • Personalize content
  • Analyze user behavior

9. Third-Party Services

We may use third-party services such as Cashfree (Payments) and Firebase / Analytics tools. These providers may process your data under their own privacy policies.

10. Children's Privacy

Bitezy is not intended for users under 18. We do not knowingly collect data from minors.

11. Updates to Policy

We may update this Privacy Policy from time to time. Changes will be reflected in the app and website.

12. Contact Information

Email: bitezy.co.in@gmail.com

Website: https://bitezy.co.in

13. Consent

By using Bitezy, you agree to this Privacy Policy and consent to the processing of your data as described above.