Restaurant Partner Agreement

1. Platform Role

Bitezy provides a technology platform for restaurants to receive and manage food orders from customers in Itarsi and Narmadapuram, Madhya Pradesh.

2. Restaurant Responsibilities

• Maintain food quality and hygiene standards
• Ensure accurate menu listings and pricing
• Prepare orders on time as committed

3. Commission / Subscription Fees

Bitezy may charge:

• Commission (5–10%) per order, OR
• Monthly subscription fee (amount depends on restaurant tier)

Exact terms will be communicated and agreed upon individually at the time of onboarding.

4. Order Handling

• Restaurants must accept or reject orders promptly
• Unnecessary delays may affect restaurant visibility and ranking in the app

5. Packaging

• Restaurants are responsible for packaging quality
• Packaging charges (if any) must be clearly shown in the menu

6. Payments & Settlements

• Payments collected via gateway are settled to the restaurant account
• Settlements are processed approximately within T+2 business days

7. Refunds & Disputes

• Food-related complaints are primarily handled by the restaurant
• Bitezy may intervene in disputes as a neutral mediator if required

8. Compliance

Restaurant partners must comply with:

• FSSAI food safety regulations
• All applicable local and state laws

9. Termination

Bitezy reserves the right to remove restaurants from the platform for:

• Consistently poor service or ratings
• Fraudulent activity
• Violation of platform policies

10. Limitation of Liability

Bitezy is not responsible for:

• Food quality issues caused by the restaurant
• Food hygiene violations
• Third-party delivery delays (when partner uses their own fleet)

11. Contact