Refund & Cancellation Policy

Overview

Bitezy aims to provide a seamless food ordering experience. Please read our refund and cancellation policy carefully before placing an order.

1. Cancellation Window

• Orders canceled within 1 minute → Full refund issued
• Orders canceled after 1 minute → No refund

2. Delivery Refusal

• If you refuse to accept the order at the time of delivery, no refund will be provided
• Your Cash on Delivery (COD) option may be disabled for future orders

3. Refund Processing

• Eligible refunds (canceled within 1 minute) are processed within 5–7 working days
• Refunds are credited to the original payment method
• COD orders that qualify for refund will be processed via bank transfer or UPI

4. When Refunds Are Issued

Refunds may be considered in the following cases:

• Order canceled within the 1-minute window
• Incorrect item delivered (restaurant error) — subject to review
• Restaurant failed to prepare/deliver the order

5. When Refunds Are NOT Issued

• Order canceled after 1 minute
• Delivery refused by the customer
• Complaints about food taste/preference (not a quality defect)
• Delays due to external factors (traffic, weather, etc.)

6. Disputes

If you believe you are eligible for a refund outside the standard policy, contact us within 24 hours of the order. We will review on a case-by-case basis.

7. Contact Us